Privacy Policy — F-M Auto Repair

Last updated: March 2026

This Privacy Policy explains how F-M Auto Repair ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals who visit our website at https://f-mautorepair.com or contact us by phone or email. We are committed to handling personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

F-M Auto Repair is an automotive repair and maintenance business based at 78 Stamford Rd, Southport PR8 4ET, United Kingdom. For data protection purposes, we are the data controller for the personal information you provide to us.

You can contact us regarding data matters at: [email protected] or by post to the address above.

2. What Personal Data We Collect

We may collect the following categories of personal data:

Contact information: name, email address, phone number
Vehicle information: vehicle make, model, registration (if provided)
Enquiry content: details of any message or service enquiry you submit
Technical data: IP address, browser type, operating system, pages visited, and time of visit (collected via cookies and server logs)

We do not collect payment card information through our website. Any payments are processed through third-party providers and are not stored by us.

3. How We Collect Your Data

Directly from you when you complete our contact form
When you contact us by phone or email
Automatically through cookies and similar tracking technologies when you visit our website

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiry or service request
To arrange or confirm appointments
To improve the functionality and content of our website
To comply with legal obligations
To maintain records of our communications and services provided

We do not use your data for automated decision-making or profiling. We do not send unsolicited marketing communications.

5. Legal Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

Contract performance: where processing is necessary to fulfil a service you have requested
Legitimate interests: for website analytics and improving our services, where this does not override your rights
Legal obligation: where we are required to retain records under applicable law
Consent: where we use non-essential cookies (you can withdraw consent via our cookie settings)

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data with any third parties for marketing purposes. We may share your data with:

Technology service providers who host our website and handle email (subject to data processing agreements)
Law enforcement or regulatory authorities if legally required to do so

All third-party service providers we use are required to process your data securely and only for the purposes we specify.

7. Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy or as required by law. Enquiry records are typically retained for up to three years. Technical data collected through cookies is retained for shorter periods as described in our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may ask us to correct inaccurate or incomplete data
Right to erasure: you may ask us to delete your personal data in certain circumstances
Right to restriction: you may ask us to restrict processing of your data
Right to object: you may object to processing based on legitimate interests
Right to data portability: where technically feasible, you may request a portable copy of data you have provided

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. If you are unsatisfied with our handling of your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

We use cookies on this website. Please refer to our Cookie Policy for full details of the cookies we use, their purposes, and how you can manage your preferences.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before submitting any personal data.

11. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a revised effective date. We encourage you to review this policy periodically.

13. Contact

For any questions or concerns about this policy or our data practices, please contact us:

F-M Auto Repair
78 Stamford Rd, Southport PR8 4ET
Email: [email protected]
Phone: +44 077 8675 0480